1. Returns & Exchange Eligibility

Due to the consumable nature of health supplements, botanical oil sprays, and wellness shots, hygiene and safety are our highest priorities (under FSSAI guidelines):

• Unopened & Sealed Products: We accept return or exchange requests for unopened, sealed, and undamaged items within 7 days of delivery. The security seal must remain completely intact.
• Opened or Used Products: For health, safety, and sanitary reasons, we cannot accept returns or issue refunds for items that have been opened, unsealed, or partially consumed.
• Bespoke Accessories & Gifts: Unused accessories or promotional gifts in original condition can be returned within 7 days.

2. Damaged, Defective, or Incorrect Deliveries

If your package arrives damaged (e.g. broken bottle seal, damaged outer box) or if you receive a wrong product, we will replace it free of cost or issue a 100% full refund immediately!

Steps to report a transit issue:

1. Contact us within 48 hours of delivery via email at care@soulevawellness.com or WhatsApp.
2. Include your Order ID, a brief description of the issue, and clear unboxing photos/video showing the damaged or incorrect item.
3. Once verified, our team will dispatch a fresh replacement item at zero cost to you or process a full refund.

3. How to Request a Return

To initiate a return for an eligible unopened product, please follow these steps:

• Email our support team at care@soulevawellness.com with the Subject: Return Request - #[Your Order ID].
• Our customer care executive will review your request within 24 business hours and schedule a reverse courier pickup from your delivery address via our logistcs partners (BlueDart, Delhivery, Xpressbees).
• If reverse pickup is unavailable in your pin code region, you may self-ship the item back to our facility, and we will reimburse shipping costs up to ₹100 upon receipt of courier receipt.

4. Refund Method & Timelines

Once your returned package is received and quality-checked at our warehouse:

• Prepaid Orders (UPI, Credit/Debit Cards, NetBanking): 100% refund will be credited back to your original payment source within 3 to 5 business days.
• Cash on Delivery (COD) Orders: Refunds will be transferred directly to your bank account (via UPI ID or Bank NEFT Transfer) within 3 to 5 business days after receiving bank details from you.

5. Order Cancellation

You can cancel your order free of charge before it is dispatched from our warehouse (typically within 6 to 12 hours of placing the order). Once dispatched, standard return guidelines apply.

6. Need Assistance?

Our dedicated wellness concierge team is here to assist you with any questions: